Privacy Policy

Privacy Policy
Trinnov Audio
Last updated: 16 May 2025
Previous version: 5 February 2021

At Trinnov Audio, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website (www.trinnov.com) and our services.

1. Who We Are

Trinnov Audio is a company based in France. Our business address is:

5 rue Edmond Michelet, 93360 Neuilly-Plaisance, France
For any questions about this policy or your personal data, you can contact our Data Protection Officer (DPO) at: dpo@trinnov.com

2. Data We Collect

We may collect the following categories of personal data:

Contact details (e.g., email address, country)
Technical and usage information (e.g., browser type, device data, site interactions)

We collect this data through:

Forms on our website (e.g., contact, newsletter subscription)
Cookies and tracking technologies
Third-party tools and analytics platforms

We do not intentionally collect any special categories of personal data (e.g., health data, political opinions, religion, gender identity, or financial information).

3. How We Use Personal Data

We use personal data to:

Respond to inquiries and provide support
Communicate with users, including sending marketing content when consent is given
Improve our website, products, and user experience

Users can opt in to marketing communications via our website forms. All emails include an unsubscribe link, and users may update their communication preferences to receive or opt out of specific types of messages.

We may perform basic profiling (e.g., by region or interaction history) to tailor communications. We do not engage in automated decision-making that has legal or similarly significant effects.

4. Sharing Personal Data

We do not sell personal data. We share it only with trusted service providers to support the functionality of our website and communication channels. These include:

HubSpot (CRM, forms, communication management; hosted in Germany)
Google Analytics and Microsoft Clarity (site analytics and behavior insights)
Brevo (email communications)
Zoom (webinars)
Google Workspace (business email and internal communication)

We may also work with additional providers (e.g., for events, surveys, or e-signatures) on a limited, case-specific basis. Data is shared only as needed for the service.

Some of these providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards, including Standard Contractual Clauses (SCCs), are in place.

5. Your Rights Under the GDPR

You have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data, where applicable
Object to the processing of your data, especially for marketing
Request data portability, where technically feasible

To exercise any of these rights, contact us at dpo@trinnov.com. While we do not offer automated tools for data management, we are committed to responding promptly to all requests.

6. Data Retention & Security

We retain personal data only as long as necessary. For example:

Data in our CRM is automatically deleted after 2 years of inactivity
Business records (e.g., invoices) may be retained longer for legal and regulatory reasons

We use secure and encrypted services, reputable third-party providers, and strict internal access controls to protect your data from unauthorized access, alteration, or loss.

7. Children’s Privacy

Our website is not intended for users under the age of 16. We do not knowingly collect data from children. If such data is found to have been collected, we will delete it promptly.

8. Legal Disclosures

We may disclose personal data if required by law or in response to valid requests by public authorities (e.g., courts or government agencies).

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date indicated above.

If changes significantly affect your rights or how we process your data, we will notify you through appropriate channels (e.g., a banner on our website or direct contact, where applicable).

10. Cookie Policy

For details on how we use cookies and how you can manage your preferences, please see our Cookie Policy.

Thank you for trusting Trinnov Audio with your data.