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Support

SUPPORT IN A FEW EASY STEPS

1ASK YOUR RESELLER

If you require technical assistance or support on the Trinnov products you have purchased, please first contact your local reseller.

2SEND US AN EMAIl

If your reseller cannot solve your problem, please use the troubleshoot form using the form below.
We’ll do our best to answer your request as quickly as possible.

3.CALL US

You can also call us at +33 (0)1 84 23 40 34 (France). 8 am to 9 pm (Paris time)

4REMOTE SUPPORT

Software support can be performed remotely by Trinnov.
Prior to our intervention, please make sure that the Processor is connected to the internet and that outgoing connection to port 22 is open.
When the Optimizer is connected to Trinnov’s server, the Network Status in the Setup/System Status page will change to ‘Connected to Trinnov Audio Server’.
If the Optimizer is connected to a network, but the Network Status is ‘Local Network OK’, it means that the Trinnov Server cannot be reached from your network. Please refer to the Troubleshooting chapter about Network Connection in the reference manual.

AUTOMATION

 

ALTITUDE32
Automation protocol for the Altitude32 preamplifier

 

AMETHYST
Automation protocol for the Amethyst preamplifier

 

MAGNITUDE32
Automation protocol for the Magnitude32 preamplifier

 

ST2 HIFI
Automation protocol for the ST2HiFi preamplifier

 

OVATION
Automation protocol for the ST2HiFi preamplifier

 

AMX DRIVER
AMX driver for Trinnov Altitude

 

CONTROL4 DRIVER
Control4 driver for Trinnov Altitude

 

DRIVER SAVANT
Savant Driver for Trinnov Altitude

 

DRIVER RTI
RTI DRIVER FOR TRINNOV ALTITUDE

 

Creston Trinnov Altitude
Creston Driver for Trinnov Altitude

 

APPLICATION D-MON
Control application for Mac OS X.
Allows remote control of D-Mon machines. These products can be controlled via the Avid® euCon™ protocol via this application. MacOS-X.
Yosemite or higher required

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Troubleshoot form

Do you want to SEND US A MESSAGE?

Please to send us a message. This form is intended to define the breakdown of your machine.

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