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Support

SUPPORT IN A FEW EASY STEPS

1ASK YOUR RESELLER

If you require technical assistance or support on the Trinnov products you have purchased, please first contact your local reseller.

2SEND US AN EMAIl

If your reseller cannot solve your problem, please send us an email at support@trinnov.com
We’ll do our best to answer your request as quickly as possible.

3.CALL US

You can also call us at +33 (0)1 84 23 40 34 (France). 8 am to 9 pm (Paris time)

4REMOTE SUPPORT

Software support can be performed remotely by Trinnov.
Prior to our intervention, please make sure that the Processor is connected to the internet and that outgoing connection to port 22 is open.
When the Optimizer is connected to Trinnov’s server, the Network Status in the Setup/System Status page will change to ‘Connected to Trinnov Audio Server’.
If the Optimizer is connected to a network, but the Network Status is ‘Local Network OK’, it means that the Trinnov Server cannot be reached from your network. Please refer to the Troubleshooting chapter about Network Connection in the reference manual.

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