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Support

DOWNLOADS

AUTOMATION

ALTITUDE32

Automation protocol for the Altitude32 preamplifier

AMETHYST

Automation protocol for the Amethyst preamplifier

MAGNITUDE32

Automation protocol for the Magnitude32 preamplifier

ST2 HIFI

Automation protocol for the ST2HiFi preamplifier

AMX DRIVER

AMX driver for Trinnov Altitude

CONTROL4 DRIVER

Control4 driver for Trinnov Altitude

DRIVER SAVANT

Driver Savant for Trinnov Altitude

DRIVER RTI

Driver RTI for Trinnov Altitude

SOFTWARE

APPLICATION D-MON

Control application for Mac OS X.
Allows remote control of D-Mon machines.
These products can be controlled via the Avid® euCon™ protocol via this application. MacOS-X.
Yosemite or higher required

What can we do for you ?

Support in a few easy steps

1ASK YOUR RESELLER

If you require technical assistance or support on the Trinnov products you have purchased, please first contact your local reseller.

2SEND US AN EMAIl

If your reseller cannot solve your problem, please use the troubleshoot form using the form below.
We’ll do our best to answer your request as quickly as possible.

3.CALL US

You can also call us at +33 (0)1 84 23 40 34 (France). 8 am to 9 pm (Paris time)

4REMOTE SUPPORT

Software support can be performed remotely by Trinnov.
Prior to our intervention, please make sure that the Processor is connected to the internet and that outgoing connection to port 22 is open.
When the Optimizer is connected to Trinnov’s server, the Network Status in the Setup/System Status page will change to ‘Connected to Trinnov Audio Server’.
If the Optimizer is connected to a network, but the Network Status is ‘Local Network OK’, it means that the Trinnov Server cannot be reached from your network. Please refer to the Troubleshooting chapter about Network Connection in the reference manual.

contact us

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Troubleshoot form

Do you want to SEND US A MESSAGE?

Please to send us a message. This form is intended to define the breakdown of your machine.

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